Delete your account

In the app (fastest)

1. Open the NeatScore app on your phone and sign in.
2. Open the menu (⋮) and choose My account.
3. Choose Delete my account and confirm with your password (or with Google, if you sign in with Google).

Company owners: your subscription is cancelled straight away, so you won't be charged again, but you and your team keep full access until the end of the period you've already paid for. After that we keep everything for 30 more days, then permanently delete your login and your company with all of its sites, templates, inspections and photos.

Team members: your access stops straight away and your login and profile are kept for 30 days, then deleted.

Changed your mind? Until the deletion date, sign in (in the app or at app.neatscore.ca) and choose Keep my account or Restore my account. If your subscription hasn't ended yet, it simply carries on; if it has, you can choose a plan again.

By email

If you cannot sign in, email tejas@neatscore.ca from the address on your account with the subject “Delete my account”. We will delete your data within 30 days and confirm by email.

What gets deleted

• Your login and user profile.
• If you own the company: the company record, its sites, floors, areas, templates, inspections and photos.
• Your access to any company you were a member of.

What may be kept

A note that your email address has already used its free trial (just the email and the date), so the same email can't start a second free trial. You can still sign up again and choose a paid plan.

Inspection reports you submitted on behalf of another company remain part of that company's business records, because they document work that was actually carried out. Billing records are kept as long as tax law requires.

See our Privacy Policy for the full picture.

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