Measuring Tenant Experience Metrics Without Vanity Numbers
Tenant experience metrics only work when the definition, the denominator and the window travel with the number. Four families to track, and how to read them.
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Free trial 14 days, cancel any time · unlimited buildings →
The janitorial inspection app that's actually easy to use.
Walk the building, tap a score, snap a photo. NeatScore totals every area on the APPA standard, turns each miss into a work order, and sends your client a sealed, branded report. No training days.
- Cancel any time
- Unlimited buildings
- $149 CAD / month for 3 users, +$25 per extra user
- Android app on Google Play
Sample data
- APPA 1-5 standard built in
- Unlimited buildings
- Works offline on any phone
- Built in Ontario, Canada
- Free done-for-you setup
The real reason contracts are lost
Clients don't leave when a building gets dirty. They leave when they stop believing you.
“It looked fine when we left” doesn't hold up against one angry email with a photo attached. The cleaning companies that keep their accounts are the ones who can show the work, every week.
5-25×
more expensive to win a new client than to keep the one you have.
Harvard Business Review, “The Value of Keeping the Right Customers”
38%
of cleaning industry members say clients have moved from “perception of clean” to “proof of clean”.
2026 BSC Market Study, CleanLink
40,874
janitorial businesses competing for contracts in Canada, and the number keeps growing.
IBISWorld, Janitorial Services in Canada (2026)Before and after NeatScore
From “trust us” to “here's the report.”
Without NeatScore
- Clipboards, spreadsheets and texts that nobody reads twice
- Problems get noted, then forgotten. Nobody owns the fix
- Every supervisor scores “clean” differently
- Missed inspections only come to light when the client complains
- Work orders in one tool, inspections in another, photos in someone's phone
- Per-user software fees, so half the team never gets a login
With NeatScore
- One APPA 1-5 score for every area, the same for every inspector
- Every miss becomes a work order with an owner, a due date, reminders and escalation
- A work order only closes with an after photo, and the inspector re-checks it
- Recurring schedules and a weekly coverage view show what was missed before the client does
- Inspections, work orders, photos and reports live in one place, sealed against edits
- Everyone gets their own login and sees only the buildings you give them
How it works
Walk. Score. Send the proof.
No training days, no consultants. If your supervisors can use a phone, they can run a NeatScore inspection.
Set up in minutes
Paste your buildings and floors from a spreadsheet, pick ready-made checklists or build your own, and duplicate a floor 30 times in a tap. Or we'll set it all up for you, free.
About 10 minutes per buildingInspect and assign
Score each item from Level 1 to 5 on a phone or tablet, even offline. Every miss becomes a work order with an owner and a due date, and the right person is reminded automatically.
A 5-minute walkthroughClose the loop, prove it
Cleaners close work orders with an after photo, inspectors re-check, and clients get a branded, tamper-proof report. Nothing slips through.
One tapEverything in one app
Inspections, work orders and proof, in one place.
NeatScore started as the best way to inspect a building. Now it also runs the work that comes out of every inspection, from the first score to the closed work order to the report your client trusts.
Score cleanliness the way facility managers already do
- Built on the APPA 1-5 cleanliness scale used across facility management
- Weight items as normal, important or critical, and a critical miss fails the area
- Set a target level per area: Level 2 for offices, Level 1 for a hospital lobby
- Ready-made checklists, or build your own templates, forms, floors and areas for any special case. Paste a whole checklist in seconds
1Orderly spotlessness
2Ordinary tidiness
3Casual inattention
4Moderate dinginess
5Unkempt neglect
Every miss becomes a work order, and every work order gets closed
- Flag any item and it becomes a work order with an assignee, a due date and photos
- Automatic reminders before the deadline, and escalation to the supervisor when it goes overdue
- Cleaners must attach an after photo to mark it fixed, so there is proof the work was done
- The inspector re-checks and closes it, or reopens it with a new deadline
- Use it for your own internal requests too: spills, repairs and one-off jobs, tracked in the same place
Know what was missed before your client does
- Recurring inspection schedules by building, area and inspector
- Morning reminders for what is due today, and a heads-up about anything missed yesterday
- A weekly coverage view shows every building at a glance, plus a Monday summary email
- Reminder emails flag missed inspections and overdue work orders, so you hear about them from NeatScore and not from a complaint
Evidence that holds up when a client disputes the work
- Every submitted inspection is sealed with a tamper-proof fingerprint. If anything changes later, the check fails
- Photos carry a trusted server timestamp and an image fingerprint
- Photos can be stamped with the location where they were taken, checked against the building
- Reports show a verified-seal badge, so a client can see nothing was edited after the fact
See which building is slipping, before your client does
- Average score, areas passed and issues found, for any date range
- Score trends by building, so you know where to send a supervisor
- The most-missed items across all your sites, ranked
- A coverage view shows which buildings were inspected this week and which were missed
A report that makes a 5-person company look like a national one
- Your logo, contact details and a note printed on every report
- Scores, pass or miss per area, notes and photos, all on one clean PDF
- Share it by email or text in seconds, or print it for the site binder
Simple pricing, the right access for everyone
- Owners, managers, supervisors, inspectors and cleaners are included in the $149 base price for 3 users, then $25 a month each
- Managers watch the dashboards and work orders. Owners, supervisors and inspectors run the inspections
- Cleaners see their own work orders. Supervisors see their buildings. Owners see everything
- Invite someone by email and they are in within a minute
Owner · youIncluded
3 site supervisorsIncluded
12 cleanersIncluded
Client: property managerFree
Extra buildings$0
Live in an afternoon, and it works where the signal does not
- Paste your buildings and floors straight from Excel or Google Sheets
- Duplicate a floor 30 times, or add many areas to a floor at once
- Inspections work offline and sync when you are back online, ideal for basements and parking levels
- The app speaks English, Spanish, French and Portuguese, with a language switch built in
- Free done-for-you setup if you would rather send us your list
Built-in work orders
Find it on Monday. Closed with a photo by Tuesday.
Most inspection apps stop at the score. NeatScore keeps going until the problem is fixed, so you do not need a separate work order tool to chase it.
- One tap turns a flagged item into a work order with an owner and a due date
- Reminders go out before it is due, and overdue work escalates to the supervisor
- No after photo, no close. The inspector re-checks before it is final
- Works for internal requests as well, so your in-house team runs on one system
Work orders
Harbourfront Office Tower4 open · 1 overdue
| Streaks on mirrors, floor 3 men's | Overdue |
| Stairwell B landing, spill | Fixed, awaiting re-check |
| Lobby mat edge lifting | Due today 4 p.m. |
| Elevator tracks, debris | Closed |
Assigned to M. Santos · Reminder sent 2 hours before due · Sample data
What your client receives
The report that renews your contract.
Facility managers don't have time to read inspection checklists. They want one number, what failed, and a photo of it. That's exactly what they get.
- A single APPA score and percentage for the whole building
- Pass or miss for every area, against the target you agreed
- Photos and notes on anything that needed attention
- Your branding, so the credit goes to you, not your software
Your Company
Inspection reportHarbourfront Office Tower
92%
Level 1.6 · Orderly spotlessness14 of 15 areas met target (Level 2). Inspected by M. Santos, 8:42 a.m.
| Main lobby | L1 · Pass |
| Offices, floor 3 | L1 · Pass |
| Kitchenette | L2 · Pass |
| Men's washroom | L4 · Miss |
| Stairwell B | L2 · Pass |
Note: streaks on mirrors at hand height, photo attached · Sample data
A shared language
Everyone finally agrees on what “clean” means
“Pretty good” means something different to every supervisor. APPA levels don't. Your crews, your managers and your clients all read the same number.
Level 1Orderly spotlessness
Floors and surfaces gleam. The standard for lobbies and healthcare.
Level 2Ordinary tidiness
The target most commercial contracts are written to.
Level 3Casual inattention
Dust in corners, streaks. Flag it before it becomes a complaint.
Level 4Moderate dinginess
Visible build-up. Documented, photographed, escalated.
Level 5Unkempt neglect
The kind of visit that loses a contract. NeatScore makes sure you see it first.
Why teams switch
More than an inspection app, priced for cleaning teams.
Most inspection tools stop at the checklist, charge per user, or hide their prices behind a sales call. NeatScore covers the whole job, with the price on the page.
| NeatScore | Typical inspection software | Paper & spreadsheets | |
|---|---|---|---|
| APPA 1-5 scoring built in | Yes | Usually a custom scale | No |
| Work orders with due dates and escalation | Built in | Often basic tickets, or a separate tool | No |
| After photo required, inspector re-check | Yes | Varies | No |
| Recurring schedules and missed-inspection alerts | Yes, plus weekly coverage | Varies | Calendar reminders at best |
| Tamper-proof seal, timestamped and location-checked photos | Yes | Rarely | No |
| Works offline | Yes, syncs later | Varies | Yes |
| Branded client reports | PDF in one tap | Sometimes, often per user | Hours of formatting |
| Your own templates, forms, floors and areas | Fully customisable | Varies | Yes, by hand |
| Price shown before you sign up | $149 CAD for 3 users, then $25 each | Often “book a demo” | Free, but costs you time |
| Setup help and languages | Free setup, 4 languages | Often paid onboarding | - |
| Canadian company, CAD billing | Yes | Mostly US, billed in USD | - |
“Typical” reflects common practice we found on public websites of janitorial inspection tools in 2026. Features and prices vary by vendor.
Do the math
Keep one contract. NeatScore pays for itself.
Move the sliders to your numbers.
NeatScore price uses our published rate: $149 a month for 3 users, then $25 per extra user. Buildings are unlimited.
Keeping one client for one more year is worth
$30,000
NeatScore costs $2,388 a year for 5 users.
Save a single contract and it pays for itself 13× over.
Start protecting your contractsWho it's for
For the people who get the call when something isn't right
Commercial cleaning companies
Prove quality at every renewal, and close every issue with a photo.
Multi-site contractors
Every building on one dashboard, with coverage, work orders and scores at a glance.
In-house facility teams
Inspections and internal work orders in one app, without a heavy maintenance system.
Property & facility managers
Audit your vendors against a standard everyone recognises.
Ready-made checklists for offices, hotels, schools, food courts, washrooms, lobbies and elevators, or build your own.
Simple, public pricing
$149 for 3 users, then $25 each.
Every feature on every plan, with unlimited buildings. Prices in CAD, plus tax.
Per month, includes 3 users
$149 CAD / month, +$25 per extra user
- Unlimited buildings
- APPA scoring, photos, dashboards and branded reports
- Yearly billing: 1 month free in your first year
- Cancel anytime. Your reports stay yours.
3 users$149 / month
5 users$199 / month
10 users$324 / month
“Cleaning companies do great work that nobody sees. I built NeatScore so that work shows up as a score, a photo and a report the client actually reads. It's a small Canadian company, so you'll talk to me, not a call centre. If something's missing, tell me and I'll build it.”
Questions
Good to know
Does everyone on my team need a paid login?
Everyone on your team (owner, managers, supervisors, inspectors and cleaners) is covered by one flat $149 a month for up to 3 users, then $25 a month for each additional person. Buildings are unlimited. Each person has their own login, so reports always show who did what, and people only see the buildings you give them.
Can I use NeatScore as a work order system for my own team?
Yes. Any problem found in an inspection becomes a work order with an assignee, a due date, photos and automatic reminders, and it escalates to a supervisor if it goes overdue. It must be closed with an after photo and can be re-checked by an inspector. Teams use the same system for internal requests and one-off jobs.
Does NeatScore work offline?
Yes. You can run inspections without a signal, in basements, parking levels or stairwells, and your work syncs automatically when your phone is back online.
Which languages does the app support?
The app has a built-in language switch for English, Spanish, French and Portuguese, so crews can work in the language they are most comfortable with. The website and the web portal are available in the same four languages.
Can I customise templates, forms, floors and areas?
Yes. Use the ready-made checklists or build your own, duplicate a template to start from an existing one, paste a whole checklist in one go, and add many areas to a floor at once. Floors can be duplicated, and buildings imported from a spreadsheet.
How long does setup take?
Most buildings take about 10 minutes: add the site, its floors and areas, and pick from ready-made checklists. Or use our free done-for-you setup: send us your building list and checklists and we'll build them for you.
What is the APPA scale?
APPA is the cleanliness standard used across facility management, scoring a space from Level 1 (orderly spotlessness) to Level 5 (unkempt neglect). Using it means your scores mean the same thing to every client you serve.
How does the free trial work?
Create your account at app.neatscore.ca, choose your plan and add a card, and your 14-day trial starts right away with everything included and unlimited buildings. Nothing is charged during the trial. When it ends, your plan renews automatically unless you turn off auto-renew on your Account page before then.
Is there a mobile app for Android or iPhone?
Yes, on Android. Install NeatScore free from Google Play and sign in with your NeatScore account. An iPhone app is not available yet.
What happens to my data if I stop paying?
Nothing is deleted straight away. Your reports stay readable; new inspections pause until you pick a plan. If you close your account, your data is kept for 30 days after your paid period ends, so you can change your mind.
Can my clients see their reports themselves?
Yes. Send them the branded PDF report after each inspection, by email or text. It shows the scores, photos and fixes, sealed against edits.
From the blog
Guides for cleaning and facility teams
APPA cleaning standards, inspection checklists and health and safety, explained plainly.
Closing the Tenant Feedback Loop in Building Management
A tenant feedback loop closes on the tell-back, not the repair. The five stages, the nine fields to record, and the four numbers worth reading every month.
Read article
Vacancy Communication: Keeping Service Continuous Through Turnover
An empty unit is still part of the building. Here is how to keep service, safety and communication consistent through vacancy and the turnover that follows.
Read articleYour next renewal starts with this week's inspection.
Inspect, fix and prove it from one app. Free for 14 days, and we'll set it up for you.
- Free for 14 days
- Unlimited buildings
- Cancel anytime