Legal
Terms of Service
The agreement between you and NeatScore.
Last updated: 2026
1. Agreement
These Terms of Service govern your access to and use of NeatScore, including the NeatScore web application, the NeatScore Android application, and this website (together, the “Service”). By creating an account or using the Service you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.
2. What NeatScore does
NeatScore is a quality-control tool for commercial cleaning and facility teams. It lets you record inspections of buildings, score areas on the APPA cleanliness scale, attach photos, generate PDF reports, and share results with your team and clients.
NeatScore is a record-keeping and reporting tool. It does not perform cleaning, verify that work was done, or guarantee any cleaning outcome. Inspection scores reflect the judgement of the person who entered them.
3. Accounts
- You must provide accurate information and keep your login credentials secure.
- You are responsible for everything done through accounts you create or invite.
- You must be at least 16 years old to use the Service.
- We may review and approve new company accounts before they become active. New accounts start in a pending state and are normally reviewed within one business day.
4. Free trial
Approved accounts receive a 7-day free trial with all features included and no payment method required. One trial per company. We may decline or end a trial if we believe it is being used to avoid payment or to abuse the Service.
5. Subscriptions, billing and taxes
- Plans are priced per building, in Canadian dollars, as described on our pricing page. Prices may change; we will give existing customers at least 30 days' notice by email before a price change applies to them.
- Every plan includes unlimited user accounts. Plan limits apply to the number of buildings (sites) you may set up.
- Payments are processed by Stripe. By subscribing you also agree to Stripe's terms. We never see or store your full card details.
- Subscriptions renew automatically for the period you selected (monthly or yearly) until cancelled.
- Taxes are added at checkout where applicable, based on your billing address.
- You can cancel at any time from the customer portal. Cancellation stops future renewals; the current paid period is not refunded. Monthly plans end at the close of the month already paid for, and yearly plans at the close of the year.
6. If payment stops
If a subscription lapses, your account becomes read-only rather than deleted: your reports remain visible and exportable, but new inspections cannot be created. We reserve the right to suspend or lock an account that is seriously overdue, or one used in breach of these terms.
7. Your data and your clients' data
- You own the content you put into NeatScore — company details, sites, inspections, scores, notes and photos.
- You grant us the limited licence needed to store, process, back up and display that content in order to run the Service for you.
- You are responsible for having the right to upload any content you add, including photos of premises and any personal information about your staff.
- Our handling of personal information is described in our Privacy Policy.
- On request, and while your account is active, we can export your inspection data.
8. Acceptable use
You agree not to:
- Use the Service for anything unlawful, or to store content you have no right to store.
- Attempt to access another company's data, or circumvent our access rules.
- Reverse engineer, resell, sublicense or white-label the Service without our written permission.
- Interfere with, overload or probe the Service, or use automated means to scrape it.
- Upload malware, or content that is abusive, harassing or infringing.
We may suspend or terminate an account that breaches this section.
9. Availability and support
We aim to keep NeatScore available at all times, but the Service is provided on an “as available” basis and may be interrupted for maintenance, updates or reasons outside our control. Support is provided by email, with response targets that vary by plan as described on the pricing page.
10. Changes to the Service
We may add, change or remove features. If we discontinue a feature that is material to your use of the Service, we will give reasonable notice so you can export your data.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that inspection scores will satisfy any particular client, contract or regulatory requirement.
12. Limitation of liability
To the maximum extent permitted by law, NeatScore will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost contracts or lost data. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these terms, if required by law, or if your account remains unpaid. On termination we will handle your data as described in our Privacy Policy.
14. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts of Ontario have exclusive jurisdiction over any dispute.
15. Contact
Questions about these terms: janitejas50@gmail.com